Welcome to ITSM Xcellence

“To create a trusted knowledge hub that simplifies ITSM, ITIL, DevOps, AIOps, and Project Management concepts, enabling professionals to learn, grow, and lead with confidence.

My Vision

What this site offers (Content only)

• ITSM Best Practices

• AIOPS Adoption and real-world use cases

• Vendor Governance Framework

• FinOps

• Project Management Best Practices

• Modern ITSM Trends

• Best Practices - Transition Management

• Best Practices - ITIL Consulting, relevant tools, and their adoption

• Best Practices - Environmental Maturity Assessment

During the Information system transformation Program - LIFT, within a leading European bank, I had a pleasure to join forces with Prahlad in a mission to design brand new set of ITSM processes.
Acting as a consultant and a mentor, Prahlad showed patience, understanding and a good portion of leadership dealing with our requests towards various ITIL processes.
He made a great effort and helped us designing and fine-tuning incident, service request, problem, knowledge, change management with an ease.
If I should make a team of experts dealing with ITSM again, Prahlad would surely be top choice!

Bojan Milenković

IT Leader | Cloud & IT Service Management | People-First Leadership |

Provide your Feedback / Would like to Contribute

srinivasan.prahlad@gmail.com

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Practical ITSM insights and frameworks from Prahlad Srinivasan.

FINOPS

Coming Soon

AIOps

AIOPS with Incident Management - 10 mins read

Estimation and Planning from Agile PM Perspective

Agile Estimation and Planning